The length of time it takes to process and put your pension into payment varies depending on resources available. So if you want your pension payments to start by a certain date you should contact us in plenty of time to ensure this can be done.
If you have AVCs, you will be required to take, or opt out of, Pension Wise guidance, before your AVCs and pension can be paid. Find out more here.
Once we have received all your paperwork we will process your pension for payment. Pensions are paid on the 15th of each month, with payroll closing around 1 week before. So your first payment will depend when we receive your paperwork.
If you are getting a lump sum, this will be paid around 15-20 working days after we receive your paperwork.
If you wish to take your pension please contact us. Be sure to include your personal details such as you name, date of birth and National Insurance number and importantly the date you are looking to take your pension.Contact Us