We aim to process requests within the below timescales. If any additional information is required to proceed with your request we will contact you again and let you know whether this might cause any delay.
We would ask that you do not contact us before the timeframe above has passed, as this can add to workloads and possibly cause delays.
|Actual Pension Calculation
|10-15 working days from when all relevant information is received
|Up to 3 months
|Pension Benefit Estimates
|6-8 weeks. Remember My Pension+ allows you to run your own estimates to see what your pension will be at different dates. In most cases the system uses the same figures and calculations that our own officers use
|If you are retiring and taking your pension, your pension options will be sent anywhere between 6 weeks before your retiral date to 6 weeks after depending on when we are notified of your retiral date
If you have a question there are a range of resources available to you to answer your question:
There are dedicated member areas that provide detailed information on aspects relevant to each member group. Active (paying into your pension), Deferred (your pension with us is currently on hold) and Pensioner (you are receiving your NESPF pension).
We encourage members to register and login to our member self-service system, My Pension+. Here you can access all sorts of details about your pension:
An NESPF tracing exercise is currently underway.
The North East Scotland Pension Fund’s online member self-service tool, My Pension+, is currently being updated.
Having a think about how you want the next year to look from a financial perspective could stand you in good stead for the future.
The LGPS is one of the best ways to plan for retirement with a range of benefits.