*We aim to have pension options issued 4-6 weeks before retirement. However please be aware that due to current working conditions this might not always be possible.
If you have AVCs, you will be required to take, or opt out of, Pension Wise guidance, before your AVCs and pension can be paid. Find out more here.
The length of time it takes to process and put your pension into payment varies depending on resources available. So if you want your pension payments to start by a certain date you should contact us in plenty of time to ensure this can be done.
Once we have received all your paperwork, including your completed forms and final pay figure from your employer, we will process your pension for payment. Pensions are paid on the 15th of each month, with payroll closing around 1 week before. So your first payment will depend when we receive your paperwork.
If you are getting a lump sum, this will be paid around 15-20 working days after we receive your paperwork.